About the Helpline

The Patients Association Helpline helps thousands of patients and relatives every year, answering concerns and queries about any aspect of the Healthcare system.
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Common Complaints

This section covers advice on the ten most common complaints that we hear about on the Helpline. If you want further information on any of the topics listed here please do not hesitate to contact the Helpline on 08456 08 44 55, or email us at helpline@patients-association.com.
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Advice Publications

To view a list of our current advice publications and how to download them, please log in or become a member.

Alternatively contact our Helpline.
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Helpline Projects

Find out more about some of the helpline project work.
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Contact the Helpline

Our Helpline is open from 9:30am to 5:00pm Monday to Friday. If you want to speak to someone on our Helpline, please call on
0845 608 4455.

If you would like to contact the Helpline via email, please email Helpline@patients-association.com or click on the link below.
Contact our Helpline

Helpline: 0845 608 4455   Email: helpline@patients-association.com

The Patients Association, PO Box 935, Harrow, Middlesex HA1 3YJ

T: 020 8423 9111   F: 020 8423 9119   E: helpline@patients-association.com

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  • 26.11.14
    Press Release - the Patients Association responds to news that NHS England to drop “cash for dementia diagnoses” scheme.
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  • 18.11.14
    Report - The Patients Association is calling on the Parliamentary and Heath Service Ombudsman to establish a truly independent, transparent and peoples Ombudsman.
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  • 18.11.14
    Press Release - The Patients Association is calling on the Parliamentary and Heath Service Ombudsman to establish a truly independent, transparent and peoples Ombudsman.
    read more
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